Ju-Ju-Be will replace manufacturer’s defects during its lifetime warranty from an authorized dealer. (PROOF OF PURCHASE IS REQUIRED) Our warranty policy is valid for the original purchaser only.
Customer must provide in writing to Ju-Ju-Be a detailed description of the defect, as well as digital pictures as evidence, along with an original receipt with the date of purchase. At that time, Ju-Ju-Be will evaluate each individual situation.
Ju-Ju-Be is proud to say that we have a very low defect/return rate and we stand behind our product. We also love to have happy customers. Please remember that these are handcrafted bags that are made by great people and not stamped out of a machine.
This warranty is subject to the following limitations:- Wear and Tear (includes but is not limited to)- Cosmetic damages to the exterior of the bag that happened after use. - - - Scratches on the outside of the bag from dragging, rubbing, or normal everyday use dirty spots or splotches