Returns & Refunds Policy
We have a 30-day return policy for all non-custom or personalized items. Items must be received back within 30 days of the date of receipt.
If you purchased an item in store, please return it to the store within 30 days of purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Proof of purchase is required.
To start a return when purchased through our online store, simply log into your account and request a return.
Return shipping costs are your responsibility unless there was an error made by us. Returns of items that had free shipping will have the original shipping costs deducted from the return.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Personalized items - If the personalization is incorrect due to our error then we may send a return label to get the incorrect one back and a new one will be made. If the personalization is done as you entered it into the system and it is incorrect that is not a defect on our end. Please make sure you are sure of the personalization details prior to placing the order.
Exceptions / non-returnable items
- Personalized and Customized Merchandise
- Sale and Clearance Merchandise
- Holiday Decor Items are not eligible for return after the Holiday.
- Gift Card purchases
- Hand Sanitizer, Masks, Disinfectants and other forms of PPE
- Food, candy, and other perishable items
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.